RETURNS

 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

 

To be eligible for a return - your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging. 

 

Several types of goods are exempt from being returned. Perishable goods such as edible icing toppers, handmade edible cake decorations, food & confectionery products cannot be returned. Custom made goods such as personalised edible icing toppers, vinyl stickers, personalised banners & personalised balloons cannot be returned.

 

We do not accept returns of costumes, wigs, masks, capes and some accessories as noted in the item descriptions. Where additional sizing information for these items is available - it will be noted in the item description. We highly recommend visiting us in store to see costumes out of their packaging to assist in determining correct sizing required. Due to the nature of these products, we will not be able to offer a refund or exchange if the item is found to have been opened and/or used.

 

Due to the nature of balloons - we do not accept returns or exchanges as their usage and care are no longer within our control and may affect their quality. 

 

ADDITIONAL NON-RETURNABLE ITEMS:
Gift cards

 

To complete your return, please email us at customerservice@thepartyshopbentleigh.com.au with details and in the instance of fault/damage, including a photograph of the item showing the issue. We will then assess and provide you with the relevant return details to get the item back to us. Please do not send your purchase back to the manufacturer. 

 

There are certain situations where only partial refunds may be granted at our discretion: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

 

 

REFUNDS (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

 

LATE OR MISSING REFUNDS (if applicable)

 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@thepartyshopbentleigh.com.au.

 

 

SALE ITEMS (if applicable)

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

 

EXCHANGES (if applicable)

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@thepartyshopbentleigh.com.au and send your item to: Shop 3 & 4, Bent Street Bentleigh Victoria Australia 3204.

 

 

GIFTS

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
  

 

 

SHIPPING

 

To return your product, you should mail your product to: Shop 3 & 4, Bent Street Bentleigh Victoria Australia 3204

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.